FAQ
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Allergen & Food Safety Notice
Important Allergen Information
All meals are prepared in a kitchen that handles all 14 allergens as defined by UK food safety regulations. These include:
celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame seeds, soya, sulphur dioxide and sulphites, and tree nuts.
Although strict food safety and hygiene procedures are followed, we cannot guarantee that our meals are completely free from allergens due to the risk of cross‑contamination.
Our products may therefore be unsuitable for individuals with severe allergies or food intolerances.
If you have a food allergy or intolerance, you must contact us before placing an order so we can advise appropriately, we’re always happy to help.
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How does it work with orders/collection/delivery?
We keep it simple so you can start your week right!
Orders open Tuesday at 7am.
You have until 7pm Thursday to place your order.
Please note there is a requirment for a minimum of 4 products per order, or orders will not be processed.
We then get to work prepping your fresh meals so they’re ready for collection on Sunday.
Delivery is not currently available, however we are working on it and it will be introduced in the near future.
This way, you’ll have everything you need to kick off the week with delicious, healthy meals - no stress, no hassle!
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Do you offer any discounts?
Yes! We offer 10% off for all Blue Light Card holders, including regular and reserve military personnel and all qualifying personal trainers (PTs).
To claim your discount, simply email us or message our Instagram page with proof of eligibility, and we’ll send you a personalized discount code to use at checkout. -
Why do you have a minimum order of 4 meals?
We set a minimum of 4 meals to keep our service efficient, sustainable, and beneficial for you. Preparing meals in batches helps us maintain high quality and fair pricing, while reducing waste and limiting delivery trips to lower our environmental impact. It also means you’ll have enough meals to plan ahead, stay on track with your goals, and enjoy the convenience of healthy options throughout the week.
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Do you deliver to my area?
Coming soon!
We will be delivering to AB38, IV30, and IV31—that includes Rothes, Elgin, and Lossiemouth.
We’re starting local so we can keep everything fresh and personal, but as the business grows, we’re planning to expand our delivery zones.
If you’re outside these areas, keep an eye on our updates or let us know -we’d love to reach you soon! -
How do I pay for my order?
We make payments simple and secure. You can pay online when placing your order using debit or credit card. All transactions are processed through a secure payment system for your peace of mind. Unfortunately, we don’t accept cash on delivery to keep things streamlined and contact-free.
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Are your packaging materials recyclable?
Yes!
We source our packaging from a UK supplier specialising in eco friendly, compostable, biodegradable and recyclable materials. So our containers leave a lighter environmental footprint.
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What is your refund or cancellation policy?
Because we prepare everything fresh to order, cancellations after Thursday midnight aren’t possible. If you need help, contact us as soon as possible and we’ll do our best to assist.
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How long do the meals stay fresh?
Our meals are made fresh and designed to last 4-5 days in the fridge.
If you’d like to keep them longer, most dishes can be frozen - just check our label for guidance.
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What are the portion sizes?
Each meal is designed for one adult serving and includes balanced macros. We list calories and nutritional info on the menu so you know exactly what you’re getting.